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Real-life insight

At TENA, we work in partnership with residents, caregivers and healthcare professionals to deliver high-quality solutions that make a real difference. We use valuable real-life insights to design products and services that meet their needs.

First-hand experiences of partnering with TENA

Hear what others have to say about their partnership with us and how it not only improved the working environment but also reduced cost and freed up time for more rewarding care.

CASE STUDY: Reducing Leakage

A Long Term Care Home in Calgary, Canada had made the decision to move to a non-TENA supplier, based solely on what they perceived to be a better price offer. However the switch had an undesired cost: the unwanted odor of urine. There had been no odor when the care home previously used TENA products. The management reconsidered the change of supplier and invited TENA back to reintroduce a resident-centered approach.

Situation

  • Leakage was a concern

  • Staff spent a lot of time changing protection, primarily as a result of leakages and the poor fit of the competitors’ incontinence products

  • Excessive leakages resulted in extra laundry

  • Skin care was not effective and a vast array of care products were being used

TENA Case Studies

Recommended changes

  • Individualized product selection and toileting programs when applicable 

  • Re-training of staff in best-practice routines. Changing times for night products were moved from 7:00 p.m. to the period between 10:00 p.m. and midnight, requiring teamwork from the evening and nighttime staff.

  • Leakage monitoring for a two-week period for all three shifts

  • To understand the effect of leakages on labor hours, both product changes and bed strips were timed and recorded

  • Introduction of TENA Skincare products (Wash Cream and Body Wash and Shampoo)

  • Management played an instrumental role in supporting the staff with these change requirements

Key benefits

By implementing best-practice continence and personal hygiene care routines, along with individualized product selection, the care home achieved:

  • Increased staff and resident satisfaction

  • Enhanced relationship with families 

  • Substantially reduced leakages

  • Improved overall incontinence budget

  • Reduced labor hours spent on unnecessary incontinence-related tasks, freeing up more time for quality, resident-centered care

  • Significantly improved skin health for residents with severe skin conditions

  • Reduced number of skincare products on average, at least five skincare products were removed from the residents’ rooms with their consent.

References:

1Essity Data on file: All statistics are based on average percentages from between 85−181 TENA Solutions case studies around the world, mainly Europe but also the USA, Canada, and China. Results vary across countries and care homes depending on the circumstances in each care home prior to implementation of TS. 2011−13. 
2Essity Data on file: Average percentage based on 181 TENA Solutions case studies around the world, mainly Europe but also the USA, Canada, and China. Results vary across countries and care homes depending on each care home’s own circumstances prior to implementation of TS. 2011−13. Incontinence management-related costs measured in TENA Solutions are product consumption, skincare, laundry, and waste costs.